Each page in this checklist has best practices for that functional area (inventory, omnichannel, order fulfillment, etc.) Under each best practice list are ideas (organized from pre through post-purchase) that industry-leading brands have used to optimize their end-to-end customer experience. Check off the best practices you are doing today and get a few new ideas for your back pocket to add to your strategy.
The post Here’s an End-to-End Checklist to Crush Your CX Goals Beyond the Buy Button appeared first on Multichannel Merchant.
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