On Demand WebinarAlways a thorny issue for retailers, returns has turned into quite the conundrum in 2023. The rising cost of returns has ballooned, and as a recent piece in Fortune notes, retailers spent more on returns than the entire US budget for public schools. Meanwhile customer expectations around returns are on the rise, so where are we now? To help answer that question, we’re thrilled to welcome back Brian Kilcourse, managing partner at Retail Systems Research, a company focused on helping companies develop winning strategies with its industry leading research focused on the extended retail industry.
|
The post Multichannel Merchant: Editorial Spotlight on Returns in 2023 appeared first on Multichannel Merchant.
0 Commentaires