Consumers have become “omni-shoppers,” quickly shifting from physical and digital channels interchangeably, moving between retailers to get what they want, when they want it. This means retailers must now provide an exceptional customer experience (CX) while navigating more channels, time zones and consumer expectations than ever before.
With the right digital engagement strategy and a modern contact center platform, you can scale without sacrifice and keep customers in the retailer loyalty loop with proactive, customer-centric engagement across marketing, sales and service.
Download to learn how you can take a few proactive steps to quickly improve your retail CX and how to:
- Determine which phase of digital engagement you are in
- Streamline customer journeys with scalable support
- Grow loyalty and reduce cart abandonment with frictionless experiences
The post THE FIVE PHASES OF DIGITAL ENGAGEMENT FOR RETAILERS appeared first on Multichannel Merchant.
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